About Mars Capital
Due to continued growth of our servicing platform we are looking for a Team Leader to support the business as it goes through this current period of growth. The successful candidates will act as team leader for a team of Customer Service Executives and Asset Managers working within the Pre and Early Arrears team. This role is ideal for someone who enjoys working in a challenging and fast paced environment.
Responsibilities:
- Effectively lead and develop a team of Customer Service Executives and Asset Managers, promoting collaborative teamwork, acting as a role model and leading by example to ensure objectives are achieved.
- Effectively drive meaningful 1:1 conversations, facilitate open and engaging team meetings and drive high performance in others.
- Ensure adherence to strict SLAs/ KPIs.
- Ensure adherence to policies and procedures within the team.
- Proactively re-assess risks and controls in line with incidents raised and weaknesses detected in control testing.
- Oversee the distribution of workloads on the team and effectively plan for workload peaks & troughs.
- Observe and monitor changes in the working environment and has the ability to alter planned actions or approach in order to adapt to new and changing situations.
- Collaborate with all areas of the business to support the needs of the team/department and to achieve strategic outcomes.
- Manage assigned incidents, incident actions and Risk Forum / Risk Committee actions effectively, ensuring closure within agreed timelines.
- Ensure that the customer is a key consideration in the course of all projects, campaign, strategies and other business activities with the potential for customer impact.
- Consistently sets a tone from the top that “the customer is at the heart of everything we do”, encouraging and guiding team members to consider customer impact and detriment in the course of their daily duties.
- Displays awareness of the MCFID risk and control environment and applicable regulatory codes, inclusive of CCMA (2013) and CPC (2012), engaging proactively with colleagues and management to identify and mitigate risk.
- The supervision of non APA team members in MCC requirements including submitting monthly supervision reports to Risk and Compliance.
12 Job openings in Mars Capital
Overall PurposeAs a Business Analyst you will be part of the Tasman Change Team and will be responsible for requirements definition and change request management.What will you be doingCollating understanding and documenting business requirements for change requests or reviewing same f More...
Purpose of the Job:We are looking for an experienced professional to join our CMU team as a Service Manager within the Tasman portfolio a performing Residential Primary dwelling & BTL Tracker portfolio. Reporting to the Head of CMU. In this role you will support oversight of perfo More...
Acting as the first point of contact between the IT department and service users to ensure that assistance is provided within an appropriate amount of time.Assessing prioritising researching and resolving incidents & requests in line with the agreed service desk objectives.Buildin More...
In collaboration with the Training Delivery Team Manager identify training and development needs within Mars Capital through regular consultation with process owners and the human resources department.Design expand and manage training and development programmes based on the needs of M More...
Talent Acquisition Partner - Maternity Contract
Not Disclosed
Mars Capital Ireland have an exciting opportunity for a Talent Acquisition Partner to join our team in Ireland. The successful candidate will lead all recruitment activity for the Irish office across a variety of departments such as IT Finance Analytics Support and our Customer facing More...
Point of Contact & Escalation for Company staff into ITResponsible for the and management of the IT Service Desk Resolver Teams and InfoSec Security Team in the CompanyProblem ManagementProject Management experience to ensure the delivery of small projects within the IT Departmen More...
Qualifications : SkillsEstablished people leadership skills including prior experience of team management.Excellent written and verbal communication skills.Experience within customer services and the ability to deal with demanding customers and escalations.Experience in managing 3rd More...
We are currently recruiting four Reporting Analysts to join our business as it goes through a vast period of growth. The roles will involve producing and implementing data management data quality control and data standards across the function. Supporting both our internal colleagues a More...
As a Quality Assurance Analyst you will play a critical role in ensuring the quality of the Deimos application which is built on .NET technologies and hosted on AWS. You will work closely with crossfunctional teams to identify and report defects develop and execute test plans and impl More...
Exciting opportunity for a Product Manager to join a growing team for a 6month fixed term contract. The role will report into the Senior Manager Data Integrity & Product and will build a strong relationship with Governance & Assurance. Involvement in new developmental activiti More...
The core responsibility of the successful candidate will be the leadership and management of the reporting team to include both client and regulatory reporting.This is a fantastic opportunity to join a team that plays a key role in the business and will provide you with the opportunit More...
What Youll Do:Provide Program Management in Identity & Access Management within organisationProvide Identity and access management advisory solution architecture and consulting to internal projects of varying sizeCoordinate scheduled recertification exercises throughout the yearDe More...
