Furniture Customer Advisor

Roles and responsibilities

1. Team Supervision and Leadership

• Supervise and manage a team of sales associates, ensuring they follow company policies and procedures.
• Train and develop staff, providing guidance on product knowledge, sales techniques, and customer service.
• Motivate and encourage team members to meet and exceed sales targets, while maintaining a high level of customer satisfaction.
• Conduct performance reviews and provide constructive feedback to enhance employee growth and performance.
• Schedule shifts, ensuring adequate staffing levels for busy periods or sales events.

2. Sales and Customer Service Management

• Oversee sales operations, ensuring the team delivers excellent customer service by assisting customers in selecting furniture based on their needs, preferences, and budgets.
• Monitor sales performance and ensure that team members are hitting their sales goals.
• Resolve customer complaints or issues promptly and effectively, ensuring a positive shopping experience.
• Promote new products, sales, and promotions to customers to increase sales.
• Maintain a strong product knowledge and provide training for staff to ensure they can assist customers effectively.

3. Inventory Management

• Manage the inventory of furniture, ensuring that stock levels are adequate to meet customer demand.
• Coordinate with suppliers and vendors to order new stock, ensuring a diverse range of products is available.
• Conduct regular stock checks and inventory audits to prevent discrepancies and ensure products are accounted for.
• Ensure that overstock or slow-moving items are handled appropriately, either through discounts or promotional events.
• Monitor product quality and ensure that all items in the store meet company standards.

4. Display and Visual Merchandising

• Oversee the display of furniture, ensuring that it is organized, attractive, and appealing to customers.
• Work with the visual merchandising team to create themed displays or promotional setups that attract customers and highlight key products.
• Ensure that all furniture is well-maintained, clean, and in good condition, showcasing the quality of the products.

5. Sales Reporting and Administrative Tasks

• Track and report on sales performance, analyzing trends and identifying areas for improvement.
• Prepare daily, weekly, and monthly sales reports for management, detailing sales figures, customer feedback, and inventory levels.

Desired candidate profile

Leadership and Supervisory Skills

• Ability to lead, manage, and motivate a team effectively.
• Conflict resolution skills to handle customer complaints or employee issues.
• Strong decision-making and problem-solving abilities.

Sales and Customer Service Skills

• Strong sales skills, with the ability to meet and exceed sales targets.
• Excellent customer service skills, with the ability to build relationships and handle complaints effectively.
• Ability to train and motivate staff to provide exceptional customer service.

Product Knowledge

• In-depth knowledge of various types of furniture, materials, and styles.
• Familiarity with furniture care and maintenance practices.
• Understanding of market trends in the furniture industry to provide customers with up-to-date recommendations.

Inventory and Stock Management

• Strong organizational skills for managing stock levels and conducting inventory audits.
• Ability to use inventory management software and tools to track and manage stock.

Visual Merchandising and Store Layout

• Creativity in visual merchandising and setting up store displays.
• Knowledge of how to arrange furniture to maximize space and customer interest.

Communication Skills

• Strong verbal and written communication skills for interacting with customers, employees, and suppliers.
• Ability to prepare sales reports and present findings to management.

Time Management

• Ability to manage time effectively, balancing multiple tasks like team management, customer service, and administrative duties.
• Strong organizational skills to keep the store running smoothly.

Technology and Computer Skills

• Proficiency in using point-of-sale (POS) systems and inventory management software.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook) for report generation and administrative tasks.