Digital Health Customer Advisor
Digital Health Customer Advisor
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Job Description
Location: Aveiro Portugal
Contract Type: Permanent (3month trial period then WorkfromHome for 6 months)
Joining Dates: December 4 2024 January 15 2025 February 12 2025
Why Join Us
Are you passionate about delivering exceptional customer support Ready to make a difference in the healthcare industry Join our dynamic Ehealth platform team in the scenic city of Aveiro Portugal where youll have the opportunity to combine your language skills with technology to assist healthcare professionals.
Were not just offering a job were offering growth stability and an exciting career path in one of the most innovative sectors today.
What We Offer:
Competitive Salary Package:
- Monthly Base Salary: 830 EUR gross (14 months) 11620 EUR annually
- Meal Allowance (net): 7.23EUR /day (1908.72 EUR annually)
- Role Complement: 10 EUR /month (110 EUR annually)
- Transport Allowance: 20 EUR /month (240 EUR annually)
- Performance Bonus: 140 EUR /month (1680 EUR annually)
- Annual Income Potential: 13878.72 EUR gross 1680 EUR performance bonus 15558.72 EUR
Benefits & Perks:
- Health Insurance: Provided from Day 1 completely free after 6 months.
- Flexible Work Schedule: Rotational shifts Monday to Friday (7:00 AM 5:30 PM) with weekends off.
- Stable Work Environment: Fixed schedule provided 1 month in advance.
Your Key Responsibilities:
As a Customer Support Specialist youll:
- Provide professional guidance to healthcare professionals via phone ensuring they can fully leverage our platforms capabilities.
- Deliver remote training sessions to clients on effectively using our software.
- Manage incoming email inquiries swiftly and accurately meeting high service standards.
- Address productrelated questions and offer tailored advice to enhance user satisfaction.
- Collaborate with crossfunctional teams including Sales Marketing and Product to deliver seamless customer experiences.
What Youll Bring:
- Language Proficiency: Native French speaker with fluent English (B2 level).
- Communication Skills: Exceptional spoken and written capabilities with a knack for empathy and understanding.
- Experience: Prior experience in customer service or call centers (preferred but not required).
- ProblemSolving: A solutionoriented mindset with an eye for detail.
- Tech Savvy: Comfortable using communication tools and customer support software.
Hiring Process:
- Application Review Your profile is assessed.
- Language Assessment Showcase your French and English skills.
- Interviews: 12 rounds of interviews with the client to explore your potential.
Why This Role
Youll be the voice of innovation in healthcare empowering professionals to transform their workflows and provide better care. With our comprehensive paid training program both experienced and new candidates are equipped to thrive.
Apply now and take the first step in shaping the future of healthcare support.
Employment Type
Full Time
