Technical Support SpecialistEngineer
Technical Support SpecialistEngineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Perform InHouse or remote troubleshooting of company products in the scope of hardware and software to maximize the device uptime
- Communicate with Korea HQ Technical Support team for troubleshooting and learning uptodate technical information
- Report technical cases in hands to superior and HQ on a regular basis
- Generate quotation service contract and followup payment collections for paid repair services
- Manage equipment (demo machine) logistics and any necessity of the successful product onsite demonstration
- Check physical inventory for company products and spare parts and coordinate with administration team
- Responsible for setting up new devices by adhering to the procedures listed in the PreDelivery Order (PreDO) inspection process.
- Communicate with Customers on the pre and postservice activities to ensure that the customer is well informed on the device condition
- Conduct proper followup to provide preventive maintenance and routine checks for customer device.
- Report to immediate superior on all incidents irregularities that occur in the job environment or situations related to the job.
- Manage demo devices (repair & maintenance) & demo preparation for request from sales or clinical team
- Communicate with customer regarding Hospital Information System (HIS) or any related IT issue
Requirements
- Minimum Bachelor in Biomedical Engineering ElectroMechanical Electrical and Electronic or relevant IT background.
- Minimum 3 year of working experience in the related field is required for this position experience in the Medical Device industry is preferred.
- Computer literacy in Microsoft Office.
- Able to work independently selfmotivated and diligent working.
- Great troubleshooting skill.
- Knowledge about Hospital Information System (HIS)
- Able to handle customer s queries and complaints.
- Good written and spoken English and Bahasa Malaysia.
Employment Type
Full Time
