AVP of SAP Application Management Services
AVP of SAP Application Management Services
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Job Description
3 Must Haves:
1. Experience: Minimum of 10 years of experience managing largescale SAP environments (ECC6/S/4HANA) with at least 5 years in a senior leadership role.
2. Proven track record of delivering complex SAP projects such as system migrations (e.g. ECC6 to S/4HANA) upgrades or cloud transitions.
3. Extensive experience managing global teams across multiple geographies with a focus on service delivery excellence.
1. JD:
The Associate Vice President (AVP) of SAP Application Management Services (AMS) is a senior leadership role responsible for overseeing the strategic direction delivery and continuous improvement of SAP AMS operations across the organization. The AVP will lead a global team manage key stakeholder relationships and ensure that all SAP environments are optimized to support business objectives. This role requires a strong combination of technical expertise leadership and business acumen to drive innovation and operational excellence in SAP services including ECC6 and S/4HANA environments.
Key Responsibilities:
Strategic Leadership & Vision:
Develop and execute a comprehensive strategy for SAP AMS that aligns with the organizations broader IT and business goals.
Lead the transition to nextgeneration SAP platforms (e.g. S/4HANA) and ensure that AMS operations are scalable secure and futureready.
Define longterm roadmaps for SAP application support including system upgrades cloud migration strategies and process automation initiatives.
Operational Excellence & Service Delivery:
Oversee the endtoend management of SAP AMS services ensuring high availability performance and reliability of SAP systems.
Implement best practices for incident management problem resolution change management and continuous monitoring.
Ensure compliance with SLAs and KPIs for system performance user satisfaction and issue resolution.
Drive operational efficiencies through automation process optimization and proactive system monitoring.
Client & Stakeholder Engagement:
Act as the primary executive liaison between IT and business stakeholders to ensure alignment on SAP AMS priorities.
Lead regular service reviews with key stakeholders to assess performance trends identify areas for improvement and gather feedback.
Collaborate with business leaders to understand evolving needs and ensure that SAP services are positioned to support future growth.
Team Leadership & Development:
Lead a global team of SAP professionals (both internal teams and external partners) responsible for delivering highquality AMS services.
Foster a culture of collaboration innovation and continuous learning within the team.
Ensure effective resource planning to meet project demands while maintaining operational stability.
Mentor senior managers and team leads to build leadership capacity within the organization.
Vendor & Partner Management:
Manage relationships with external vendors providing outsourced AMS services or specialized consulting support.
Negotiate contracts with thirdparty service providers to ensure costeffective delivery of highquality services.
Ensure that vendors adhere to agreedupon SLAs and deliverables.
Risk Management & Compliance:
Identify potential risks related to SAP AMS operations (e.g. system downtime security vulnerabilities) and develop mitigation strategies.
Ensure compliance with relevant regulatory requirements related to data security privacy and financial reporting in SAP systems.
Oversee disaster recovery planning for critical SAP applications to ensure business continuity.
Innovation & Continuous Improvement:
Drive innovation in SAP AMS by leveraging emerging technologies such as AI/ML for predictive maintenance or cloudbased solutions for scalability.
Lead initiatives to enhance user experience through improved system performance or selfservice capabilities.
Continuously assess industry trends and best practices to keep the organization at the forefront of SAP technology advancements.
Qualifications & Experience:
Education: Bachelors degree in Information Technology Computer Science Business Administration or related field. A Masters degree is preferred.
Experience: Minimum of 10 years of experience managing largescale SAP environments (ECC6/S/4HANA) with at least 5 years in a senior leadership role.
Proven track record of delivering complex SAP projects such as system migrations (e.g. ECC6 to S/4HANA) upgrades or cloud transitions.
Extensive experience managing global teams across multiple geographies with a focus on service delivery excellence.
Employment Type
Full Time
