Customer Service Specialist LuxuryBespoke Fashion Brand
Customer Service Specialist LuxuryBespoke Fashion Brand
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Job Description
Location: Lagos (Island)
Compensation: PAY is BTW N200000.00 N250000.00 monthly other benefits
About Company: Our client is a luxury/Bespoke African fashion brand specializing in apparel designs for the elite class with a strong root in its African heritage that connotes elegance and class.
The Company is seeking to hire an enthusiastic and passionate Customer Success officer who will be tasked with the responsibility of ensuring customer/client satisfaction. S/he will be responsible for interacting with customers to provide and process information in response to inquiries concerns requests and challenges within planned timelines and scope and with high professionalism.
The ideal candidate for this role must be a highly resourceful individual who can engage and hold quality conversations with HNIs juggle multiple tasks and pay attention to details
Responsibilities:
Provide exceptional customer service to customers
Responsible for managing walkin and online customers as well as business inquiries across digital channels
Offer advice to clients/customers on services and products in a friendly and professional manner
Build sustainable relationships of trust through open and interactive communication
Deal with client requests and complaints for support and resolution
Communicate operational issues back to the business to drive change
Monitor and measure client satisfaction to drive or improve sales.
Interact with customers in a friendly and professional manner
Demonstrate excellent communication skills
Stay knowledgeable about the companys products and services
Maintain a positive attitude when dealing with customers
Maintain professionalism under pressure
Represent the companys brand in a confident and comfortable manner
Remain passionate about providing customer service
Requirements
HND/BSc. in Communication/Social sciences/Business Management or any relevant discipline from a reputable institution
3 years in a client service/customer relationship in a highly structure organization and a dynamic fastpaced environment
An interest in fashion or a background in clothing retail is highly desirable
Excellent verbal and written communication skills.
Highly organized with a willingness to go the extra mile for customers.
A cando attitude and a strong team player.
Calm polite and professional behaviour
Reliable and selfmotivated
Excellent organizational skills and good team player
Fast learner and ability to thrive under pressure
Benefits
Compensation: PAY is BTW N200000.00 N250000.00 monthly other benefits
Employment Type
Full Time
