Customer service Representative
Customer service Representative
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The Customer Service Representative is responsible for providing excellent service and support to clients by handling inquiries resolving issues and ensuring a positive customer experience. This role requires strong problemsolving skills excellent communication abilities and a customercentric approach.
Key Responsibilities:
Respond to customer inquiries via phone email and live chat.
Resolve customer complaints effectively ensuring satisfaction.
Maintain detailed records of customer interactions transactions and feedback.
Identify trends in customer issues and suggest improvements to products or processes.
Collaborate with internal teams to ensure seamless service delivery.
Requirements
Bachelor s degree in Business Communications or a related field.
3 years of experience in customer service or a similar role.
Exceptional verbal and written communication skills.
Strong problemsolving and conflictresolution abilities.
Proficiency in customer service software and CRM systems.
Employment Type
Full Time
Key Skills
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