Operations Manager Fashion Brand
Operations Manager Fashion Brand
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Job Description
Location: Lagos Nigeria
Reports to: The Founder/CEO
Our client is an iconic Nigerian Fashion Design brand specializing in premium African apparel for the global elite class.
The Company is seeking to hire an experienced Operations Manager that is detailoriented and highly resourceful to manage the daytoday operations in Nigeria.
Job Objective: The Operations Manager will ensure the seamless execution of operations from production and supply chain management to customer service and organizational efficiency.
The ideal candidate must have strong process management background with an eye for details and experience in retail operations strategy execution and people management.
Key Responsibilities:
Identify and address operational challenges driving solutions that enhance efficiency and profitability.
Streamline endtoend production processes ensuring timely delivery of bespoke pieces while maintaining the highest quality standards.
Oversee inventory supply chain logistics and vendor relationships to guarantee a seamless and sustainable flow of materials.
Develop and implement scalable operational systems and procedures.
Lead mentor and manage crossfunctional teams including production design logistics and customer service.
Ensure continuous staff development and training to maintain expertise in luxury fashion standards.
Identify growth opportunities while managing risks effectively.
Oversee customer service operations to ensure a superior bespoke client experience.
Implement innovative solutions to enhance client satisfaction and retention.
Ensure consistent alignment between client expectations and service delivery.
Drive innovation within operations by adopting emerging technologies and best practices in the fashion industry.
Implement digital tools to optimize production tracking customer communication and supply chain visibility.
Requirements
Bachelor s degree in Business Administration Fashion Management or a related field (MBA preferred)
8 years in senior operations roles preferably in the luxury or bespoke fashion industry.
Strong understanding of the luxury fashion market bespoke production processes and customer service excellence.
Proven experience in leading and motivating highperforming teams.
Exceptional problemsolving abilities with a datadriven approach to decisionmaking.
Excellent interpersonal and negotiation skills to manage internal teams and external partners.
Proficiency in operations software ERP systems and digital tools for supply chain and production management.
Benefits
Employment Type
Full Time
