Customer Service Returns and Appeasement

Acme Services Private Limited

Posted on : 29-08-2024

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Job Location

India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Posted on : 29-08-2024

Job Description

Job Description:

Develop and implement category specific refund and appeasement strategies to ensure alignment with business goals and customer expectations.

Collaborate with cross functional teams including customer service operations and category management to identify opportunities for process improvement and efficiency.

Analyze customer feedback and data to identify trends and insights related to refunds and appeasements within assigned categories.

Lead and mentor a team responsible for handling escalated refund and appeasement cases ensuring timely resolution and customer retention.

Monitor key performance indicators (KPIs) related to refunds appeasements and customer satisfaction and implement corrective actions as needed.

Work closely with category managers to understand product specific challenges and opportunities and implement strategies to mitigate risks and enhance customer experience.

Implement quality assurance measures to ensure consistency and accuracy in refund and appeasement processes.

Stay updated on industry best practices and trends related to customer service refunds and appeasements.

Employment Type

Full Time

Company Industry

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Acme Services Private Limited

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Customer Service Returns and Appeasement

Acme Services Private Limited

Job Description

Employment Type

Company Industry

Key Skills

About Company

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