Guest Service Associate- Front Office
Guest Service Associate- Front Office
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Mysuru India. As the first point of contact for our guests you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.
- Warmly greet and welcome guests upon arrival providing a positive first impression of our hotel
- Efficiently manage the checkin and checkout processes ensuring a smooth and pleasant experience for all guests
- Handle guest inquiries requests and complaints promptly and professionally always striving to exceed expectations
- Maintain accurate guest records and room status information using our hotel management software
- Collaborate closely with other departments such as Housekeeping and Maintenance to address guest needs and resolve issues
- Process payments and manage cash transactions accurately
- Assist with reservations including booking rooms and answering questions about hotel amenities and services
- Maintain the cleanliness and organization of the front desk area
- Stay informed about local attractions events and services to provide knowledgeable recommendations to guests
- Ensure compliance with hotel policies procedures and safety regulations
- Participate in team meetings and training sessions to continuously improve service quality
Qualifications :
- Hotel Management degree or equivalent qualification in hospitality
- Previous experience in customer service preferably in a hotel or resort setting
- Excellent communication and interpersonal skills with the ability to interact professionally with guests from diverse backgrounds
- Strong problemsolving abilities and a proactive approach to addressing guest concerns
- Meticulous attention to detail and exceptional organizational skills
- Ability to multitask efficiently in a fastpaced environment
- Proficiency in hotel management software and basic computer skills
- Fluency in English; knowledge of additional languages is a plus
- Flexibility to work in shifts including evenings weekends and holidays
- Teamoriented mindset with a willingness to collaborate across departments
- Professional appearance and a positive enthusiastic attitude
- Ability to stand for extended periods and assist with luggage when necessary
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Company Industry
Key Skills
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- Desktop Support
- Corporate Risk Management
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