Field Service Application Engineer
Field Service Application Engineer
Posted on :
11-03-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Field Service Application Engineer
Job Location: Delhi India
Job Location Type: Onsite
Job Contract Type: Fulltime
Job Seniority Level: Entry level
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: Improve the world around us. Information about Agilent is available at
Primary Function: Provides technical & application services & support to Agilent customers. This includes timely and efficient problem resolution with the objective to improve our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure detailed customer service for contract and trade customers.
Responsibilities of this position include but are not limited to;
Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
Agilent inspires and supports discoveries that advance the quality of life. We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: Improve the world around us. Information about Agilent is available at
Primary Function: Provides technical & application services & support to Agilent customers. This includes timely and efficient problem resolution with the objective to improve our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure detailed customer service for contract and trade customers.
Responsibilities of this position include but are not limited to;
- Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. at identified locations at PAN India level.
- Deliver customer education courses onsite as well at COE labs
- Cost & time effective application method deployment on Agilent instruments
- Promptly fix method/technology transfers issues from one instrument to another.
- Lead projects requiring coordination with other functions & customers.
- Deliver product seminars for customers prospects and employees.
- Training of internal & external team and provide technical support.
- Respond promptly to related customer queries & help in timely resolution of customer critical issues.
- Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and accurate execution of those programs.
- Perform Installations Preventive Maintenance Repair software & hardware IQ OQ on Agilent products as required.
- Coordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
- Must be willing to travel extensively.
Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
- Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF GC/GCMS ICPOES/MS UV/FTIR qPCR Tape Station Bioanalyzer etc.##
- Experience 018 months
- Candidate should enjoy travelling and visiting customers.
- Excellent numerical verbal and written communication fixing and problemsolving skills along with good interpersonal & negotiation skills.
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including jobrelated skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.
Travel Required:
75% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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Employment Type
Full Time
Key Skills
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