Accounting Specialist I
Accounting Specialist I
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Job Description
Pay Rate if applicable: $20$22/hr W2
Work Onsite: This role is 100% remote
Location: Remote
Duration: 6 months potential extension
Position Summary
The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base process billing adjustments dispute management and reconciliation of payments and contracts as needed.
Position Responsibilities & Essential Functions
- Resolves escalated client issues/disputes using problemsolving skills
- Researches issues which includes contacting internal business groups to determine a resolution
- Businesstobusiness customer service for internal & external customers (inbound/outbound inquiries).
- Provides account reconciliations to include contract versus invoice and payment application
- Attend critical calls to review the book of accounts assigned and discuss balances due and payment status on delinquent accounts.
- Meet monthly Department A/R Goals and Service Level Agreements (SLA)
- Review and validate disputes process credit memos billing adjustments and correct billing errors as needed
- Collect on outstanding balances which could include short pays/deductions in error and follow up on delinquent accounts including Bad Debt WriteOffs and escalating collection efforts as needed
- Responsible for handling all correspondence from internal and external clients timely.
- Works with the Cash Application Team to ensure the proper application of customer payments
- Updates management on potential issues
- Makes recommendations on resolution and ways to prevent future issues after root cause evaluation
- Organize priorities to meet deadlines and meet client expectations
- Acts as a Subject Matter Expert (SME) for Collections Specialists
- Contribute on projects processes and systems to drive continuous improvement
- SOX and Audit Compliant
Qualifications & Job Requirements
- Minimum 1 year experience as a Collections Specialist or similar role
- Excellent Written and Verbal communication Skills
- Strong analytical & critical thinking skills
- Strong working knowledge in Microsoft Office Excel (Intermediate)
- Ability to work independently and to adapt to a fastchanging environment
- Strong Customer Service Skills
- Strong attention to detail
- Selfmotivator while actively participating in a team environment
- Consistently exceeds department SLA and Goals
PREFERRED ATTRIBUTES & Qualifications
- Some college
- Minimum 2 years of experience in a finance customer service or collection or contracting background
- Knowledge of Oracle ERP system
- Cognos Analytics reporting tool
- Advanced Excel knowledge
- Dealership Knowledge
Employment Type
Remote
Company Industry
Key Skills
- Account Payable
- Invoicing
- Journal Entry
- Data Entry
- Accounting & Finance
- Tax Returns
- QuickBooks
- General Ledger Accounting
- Microsoft Excel
- Reporting
- Payroll
- Financial statement
- Account Receivable
- ACCA
- CPA
