Technical Support Delivery Agent
Technical Support Delivery Agent
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1 Vacancy
Job Description
About InfinitO: As a top Business Process Optimization solutions provider we partner with the worlds fastestgrowing companies in Financial Services Healthcare and Technology offering datadriven solutions and providing strategic advantage.
Our company specializes in business process optimization for 18 years now with a worldclass Net Promoter Score of 71 delivering powerful technology and highperformance teams within our highly engaged and agile culture.
Requirements
Requirements: Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment. Excellent written and verbal English required. Proven track record of driving change focused on improving the customer experience. Ability to use and create knowledge articles, with an extreme level of attention to detail. Ability to train others about technical concepts and issues. Ability to work a flexible schedule. Experience with JavaScript, HTML, and XML. Graduate of B.S. Computer Science or similar degree. Experience with Salesforce.com Service Cloud knowledge a plus. Ability to learn on the fly and prioritize conflicting tasks.
Employment Type
Full Time
