Guest Service Agent Receptionist
Guest Service Agent Receptionist
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Job Description
Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.
As a Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard and to do that you are genuinely fascinated by people curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests visitors and ambassadors ensuring maximum guest satisfaction.
To be successful in this sought after position you will have excellent attention to detail effective communication skills proven experience within a quality establishment and above all else pride yourself on ability to exceed both the guest expectations and hotel standards.
Qualifications :
Minimum of 6 months experience in hotels
Be highly organised and able to effectively manage priorities
Handle tasks carefully and correctly be thorough and exact in details with a sense of urgency
Demonstrate versatility in responding to guest requests and situations
Remain calm and effective in high volume work situations
Be good team player; contribute to and assist coworkers without being asked
Opera PMS experience
A professional appearance and attitude that is reflective of our brand
Flexibility to work a rotating roster including early mornings late nights weekends and public holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
