Guest Service Agent
Guest Service Agent
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard and guest messaging effectively handling all calls promptly and professionally.
- Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Qualifications :
Your experience and skills include:
- Previous Front Office Reception experience preferably in a hotel or resort environment
- Professional telephone manner and exceptional customer service skills
- Excellent communication interpersonal and time management skills
- A friendly and positive cando attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Proficient computer skills Word Excel PMS and Outlook
- Previous experience with Opera Cloud or similar PMS desirable however not essential
- Current full driver license is desirable however not essential
- The flexibility to work shifts including early mornings evenings and weekends
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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