Assistant Manager - Guest Relations
Assistant Manager - Guest Relations
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Job Description
Primary Responsibilities
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
- Responsible for Reception Concierge operations Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.
- To be readily available at all times to deal with problems or complaints.
- Plan for VIP arrivals in advance.
- Record history / preferences for all VIPs regular and long staying guests.
- Ensure preferences are looked into when guests are expected to arrive.
- Personally welcome and escort all guests of Novotel Hyderabad Airport.
Operational Management
- Adhere to the Standard Operating Procedures & policies.
- Check outstanding of inhouse guests on a daily basis.
- To check whether the following records are kept in order and up to date.
- C forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
- Reviews VOG performance and guest feedback daily identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.
- Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more inhouse feedback.
- Works closely with Department Heads to assess service standards and delivery on a regular basis.
- Attends Regional/Global Guest Experience meetings/training as required.
Qualifications :
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Minimum 45 year of relevant experience and at least 1 year in the similar capacity
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Selfmotivated and energetic
Must be wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
