Guest Services Agent
Guest Services Agent
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
Guest Service Agent
First impressions are everything! Your engaging smile and warm professional personality are what makes you a great Guest Service Agent at Fairmont Vancouver Airport. You will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Consistently offer professional friendly and engaging service
- Greet checkin respond to requests and settle accounts while providing exceptional service
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies procedures and service standards
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Able to handle a multitude of tasks in a fastpaced everchanging environment
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Previous customer related experience an asset
- Must be flexible in terms of working hours regular coverage of overnight shift
- Ability to handle cash effectively and with accuracy
- Prior experience working with Opera Cloud or a related system
- Fluency in English; additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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