Call Center Agent Insurance
Call Center Agent Insurance
Posted on :
07-01-2025
Employer Active
1 Vacancy
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Job Description
Call Center Agent (Insurance)
This is an exciting open role for a customerfocused professional to join our client in the insurance industry. The position is currently transitioning to a hybrid work model combining both onsite and remote work. All training approximately two weeks in duration will take place onsite to ensure you are fully prepared for success.
What is in it for you:
Hourly salary of $19.15.
3month contract.
Fulltime position: 37.50 hours per week.
Weekday schedule: Adhere to contact center hours (8:00 am to 8:00 pm).
Core shifts are assigned based on tenure and business needs.
Training: Onsite training for approximately two weeks.
Enjoy the flexibility of hybrid work.
Responsibilities:
Handle a minimum of 70 calls daily striving for high performance by managing up to 100 calls.
Deliver exceptional service to customers and brokers by managing billing inquiries professionally promptly and courteously.
Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
Accurately interpret customer needs and respond with professionalism.
Communicate clearly and empathetically with customers via phone and email providing detailed information about programs and services.
Act as an ambassador supporting inbound insurance and claims inquiries with efficient triage to the appropriate teams.
Systematically gather relevant information to create a seamless customer experience.
Take ownership of customer relations ensuring issues are resolved with a commitment to followthrough.
What you will need to succeed:
Previous customer service experience preferably in a call center environment.
1 2 years of experience in a contact center environment is preferred.
Strong communication and interpersonal skills with professional telephone and email etiquette.
Proficiency in Microsoft Word Excel and various webbased applications.
Ability to multitask and adapt quickly in a fastpaced environment.
Problemsolving skills with the ability to analyze and resolve customer concerns effectively.
Flexibility with working hours based on business needs.
Consistent attendance and punctuality.
Prior experience in customer service roles is an asset.
Bilingual in English and French to support clients in both languages is an asset.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP
Employment Type
Full Time
Key Skills
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