Systems Analyst for Enterprise Service Manager - Contract - Canberra
Systems Analyst for Enterprise Service Manager - Contract - Canberra
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Job Description
Requirements
The Systems Analyst will use their indepth knowledge of IT Service Management to deliver outcomes. They will provide expert advice on the subject matter of ITSM and on the software product ESM. They will work closely with customers end user representatives of the customer and IT managers in charge of Service Management to produce expected deliverables.
The Systems Analyst will operate with a significant degree of independence and will work under the broad guidance of a section Director to deliver quality outcomes. They operate with a high level of autonomy with decisionmaking highly dependent on their own judgement. Some out of hours work may be required.
Primary Technologies:
Enterprise Service Management Software Service Management subject matter ITIL.
Key Responsibilities
- Stakeholder Engagement to elicit requirements.
- Conduct end user workshops to formulate requirements.
- Collaboration with ITSM SMEs and leadership for business process requirement.
- Documenting business requirements in the form of epics features user stories and acceptance criteria.
- Capture nonfunctional requirements.
- Analysis and documentation of asis state mapping the tobe state and respective data flows.
- Contribution to user testing in terms of reviewing UAT artefacts and providing consultancy on requirements use cases and acceptance criteria.
- Work with application vendor representatives for problem resolution.
- Collaborate with project management team in regard to system deployment
- Must have a minimum 5 years experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
- Systems and/or business analyst experience with Commonwealth agencies/Government Departments.
- Systems and/or business analyst experience with Service Management Tool uplift.
- Systems Analyst and/or Business Analyst Experience with business improvement initiatives and business transformational projects.
- Expert user of Visio JIRA.
- Good understanding of with BPM tools (BPMN and UML).
- Experience supporting User acceptance testing.
- Exceptional facilitation and stakeholder management skills.
- Effective influencing communication negotiation skills.
- ITIL Certification.
Employment Type
Full Time
