WFM Assistant Manager
WFM Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Creates maintains and updates the Capacity plan and ensures that staffing requirements seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
- Provides leadership and supervision to ahighly engaged and selfsufficient team of WFMs ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service levels situations and providing staffing scheduling and RealTime Adherence solutions
- Protects the organizations assets thru upholding the principles of the Quality Information Security Management System
- Serves as the main point of contact for all WFM concerns
Qualifications:
- Candidate must possess at least a Bachelors/College Degree
- 3 years minimum experience in supervisory or managerial role
- Excellent skills in capacity planning scheduling realtime management and reporting is a must
- Accuracy and attention to detail
- Presentation skills
- Able to lead internal and external calls
- Flexible and willing to work in shift schedules and weekends as needed
Employment Type
Full Time
