Quality Excellence Lead Assistant Manager
Quality Excellence Lead Assistant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring feedback production reporting) targets are met
- Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
- Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
- Conduct regular Gage R & R / calibrations sessions internally and/or with clients
- Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
- Drive compliance in business processes to internal standards and thirdparty certification standards by providing support to Operations in closure of audit findings
Requirements:
- 34 years in QA AM/TL role
- Knowledge in Quality tools and analysis
- Experience in Insurance domain (preferred)
- Must have understanding on NPS calculation
- Knowledge on Quality framework deployment in new transitions
Employment Type
Full Time
