Dutch-Speaking Customer Support Specialist Travel Project
Dutch-Speaking Customer Support Specialist Travel Project
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Job Description
Job Title: DutchSpeaking Customer Support Specialist Travel Sector
Location: Katowice Poland (OnSite)
Schedule: Monday to Friday (07:00 19:00) Two Saturdays/Sundays per Month (09:00 18:00)
Start Date: January 13 2025
Salary: 9000 PLN gross/month
Contract Type: FullTime Labor Contract (160 hours/month)
Relocation Support: Not available local candidates preferred
Role Overview
We are seeking a dedicated DutchSpeaking Customer Support Specialist to join our team in Katowice representing one of the worlds most respected online travel companies. As a key part of our customer support division youll be the front line in assisting travelers through a variety of travelrelated inquiries ensuring a seamless and positive experience from start to finish.
This position offers an exciting opportunity to leverage your language skills and deliver highquality service to an international client base within a structured and professional environment.
Key Responsibilities
- Customer Assistance: Act as the primary contact for customers via phone chat and email resolving inbound and outbound inquiries with professionalism.
- Booking Management: Facilitate reservations adjustments such as date or destination changes and manage updates to customer profiles.
- Comprehensive Advisory: Guide clients on flight options packages rates and policies adding value to their travel plans with accurate and tailored advice.
- Resolution of Cancellations and Refunds: Handle cancellations and refunds with precision and empathy ensuring clients feel wellsupported throughout their experience.
Essential Qualifications
- Language Proficiency: Native or nearnative level in Dutch (C1) and fluent English (B2) both verbal and written.
- Technical Skills: Proficiency in MS Office and general computer skills; familiarity with browsers and digital tools.
- CustomerFocused Attitude: Excellent interpersonal skills with a proactive and problemsolving approach.
- Experience: Previous customer service or support experience is preferred ideally with exposure to CRM systems or digital customer service platforms.
Training & Onboarding
Your onboarding process will include thorough training on company tools CRM systems and customer service best practices. Our experienced team will provide you with the resources and guidance you need to excel in this role helping you build a foundation for a successful career in customer support.
Compensation & Benefits
- Salary: Competitive monthly gross salary of 9000 PLN.
- Healthcare: Private medical coverage (Luxmed) for you and options to extend to family members.
- Insurance: Comprehensive group insurance program.
- Wellness Program: Access to a sports and leisure benefit program (My Benefit).
- Company Culture: Experience an inclusive diverse and engaging work environment with social activities events and professional growth opportunities.
Documentation Requirements
- EU Citizens: Valid ID or passport.
- NonEU Citizens: Due to complex regulations candidates must provide specific documentation typically including:
- A valid passport
- Student visa or Temporary Residence Card (TRC)
- Proof of active student status or recent graduation from a Polish institution.
Why Join Us
This position provides an excellent platform for career growth within an internationally renowned company in the travel industry. We offer a structured environment with consistent support empowering you to deliver excellent service and build valuable skills in customer relations and travel services. If you are a dedicated professional with a passion for supporting customers and solving challenges we encourage you to apply and become a key part of our team.
Embark on a career journey with us where your expertise will make a difference in the world of travel!
Employment Type
Full Time
