German Customer Advisor Poland
German Customer Advisor Poland
Posted on :
08-01-2025
Employer Active
1 Vacancy
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Job Description
DESCRIPTION
Location: Krakw Poland (Remote option available within Poland after training)
- About Us
- Make payments easier and more intuitive serving as the foundation for growth and progress in commerce and society. As part of our Issuer Solution Operations (ISO) Contact Center supporting banks and cardholders 24/7. Our focus is delivering highquality efficient customer service via phone.
- About Your Role
- you will handle customer inquiries and provide outstanding support to banks and cardholders. Youll bring your expertise to every interaction ensuring quality in the customer journey.
Tasks
REQUIREMENTS
- Provide professional support to customers via phone in German and English.
- Manage and resolve inquiries in a timesensitive environment.
- Adhere to highquality standards while handling versatile inbound cases.
- Work effectively across different shifts including evenings and weekends in a 24/7 environment.
- Adapt to changes positively and seek continuous improvement in work processes.
Requirements
- Fluency in German (verbal and written) at a professional level (C1 or above).
- Proficiency in English (verbal and written) at B1 level.
- Previous customer service experience.
- Strong communication skills and comfort working via phone.
- Ability to organize and prioritize tasks in timesensitive situations.
- Positive cooperative and teamoriented attitude.
Benefits
- Base salary: 5200 PLN gross.
- Language Bonus: Additional allowance for German proficiency.
- Unusual Working Hours Allowance: 2000 PLN gross.
- Night Shift Allowance: 20% of the hourly rate for hours worked during the night (based on minimum wage).
- Career Growth: Opportunity to develop your skills and advance within the company.
- Comprehensive Training: Highquality standards and support during the onboarding phase (1month training in Krakw required).
- WorkLife Balance: Remote work option available within Poland after training.
- Positive Environment: Join a team of awesome colleagues with a professional yet fun mindset.
Employment Type
Full Time
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