Scheduling Officer
Scheduling Officer
Posted on :
01-11-2024
Employer Active
1 Vacancy
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Job Description
- Schedule tracking installations maintenance and repairs based on client requests and service requirements.
- Coordinate with technicians and fleet teams to ensure timely job completion and adherence to schedules.
- Prioritize urgent tasks or jobs based on client needs or system alerts.
- Serve as the primary point of contact for clients regarding job scheduling updates and rescheduling.
- Inform clients of estimated arrival times any delays or changes in scheduled appointments.
- Address client queries or concerns about scheduling and escalate issues when necessary.
- Ensure all scheduled tasks align with asset locations and availability for efficient resource management.
- Track job completion and update internal systems with completed job information for accurate records.
- Allocate technicians or resources according to job requirements and availability.
- Work closely with technical support desk to ensure technicians have the necessary tools equipment and permissions for scheduled jobs.
- Monitor workloads to avoid overbooking or scheduling conflicts.
- Maintain accurate records of all scheduled tasks including dates times technician details and job statuses.
- Generate reports on completed jobs pending tasks and scheduling metrics for review by management.
- Identify recurring issues or bottlenecks in scheduling and suggest process improvements.
- Proactively address scheduling conflicts delays or changes in realtime.
- Communicate with clients and internal teams to resolve any issues that arise during scheduling such as unavailability of a technician.
- Escalate critical issues to supervisors or managers when necessary to prevent service disruptions.
- Proactively escalate any arising cases to management that needs urgent address and ensure they are resolved.
Requirements
- 1 year experience in call centre.
- Computer Literate.
- Holder of degree or diploma.
- Good organizational and time management skills
- Customer service skills
- Eloquent and well spoken
- Goaldriven with a positive attitude and attention to detail
- High standards of integrity
Employment Type
Full Time
Key Skills
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