Customer Service Representative
Customer Service Representative
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Job Description
About the job
Job Title: Customer Service Representative (Remote)
Location: 100% Remote
Compensation: $55000.00 $60000.00/Per Year
Type: FullTime 9:00 AM 5 PM CST
About Us:
Zephyrus Engineering is a forwardthinking engineering firm specializing in innovative infrastructure and construction solutions that meet the highest standards of quality safety and sustainability. We deliver impactful projects across sectors including municipal commercial and environmental works combining technical expertise with a clientfocused approach. Our team is committed to driving excellence fostering collaboration and positively shaping the communities we serve. Join us to be part of a dynamic environment where your work will create lasting change.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone email and chat for all UPSrelated issues (tracking packages resolving issues etc.)
- Provide exceptional customer support by resolving product or service issues promptly
- Work closely with other departments to provide seamless service and feedback
- Manage and prioritize multiple tasks in a fastpaced environment while maintaining attention to detail
- Document and update customer interactions and account information accurately
What We Offer:
- 100% remote position tech provided
- Enjoy a competitive base salary that rewards your experience and skills
- Full benefits including medical dental vision flexible PTO and 401K match
- A collaborative and supportive work culture that values your personal and professional growth
Qualifications:
- Proven experience in customer service account management or a similar role
- Strong communication skills both written and verbal
- Ability to thrive in a fastpaced environment while maintaining a positive and solutionoriented attitude
- Excellent organizational and multitasking abilities
- Empathy and a passion for helping customers
- Techsavvy with proficiency in Salesforce CRM systems
- Helpscout and Google Office suites are a plus
Why Zephyrus Engineering
- Innovative projects that drive real change
- Clear career growth opportunities and ongoing training
- Collaborative teamoriented culture
- Commitment to excellence safety and sustainability
- Competitive benefits package including health and retirement
- Work that makes a positive impact on communities
Health Insurance
Paid time Off
401K
Remote Work :
No
Employment Type
Full Time
