Relationship Officer

Roles and responsibilities

Sell the entire range of Personal Banking products to potential retail prospects & maintain strong relationships with existing clients of the bank.

Responsibilities

• Collaborate with internal teams to identify potential business opportunities and develop strategies to leverage them
• Conduct market research to identify industry trends and competitor activities, providing insights and recommendations
• Proactively follow up with clients to ensure their satisfaction and identify areas for improvement
• Stay updated on industry best practices and participate in professional development activities to enhance knowledge and skills
• Achieve monthly sales targets in the financial year
• Prospect in targeted segments that require meeting standards in phone calls
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner
• Maintaining and developing relationships with existing customers to enhance the cross-sell opportunities
• Handling objections to get the customer to buy

• Client Relationship Management

• Client Engagement: Build and maintain strong relationships with clients, ensuring regular communication and engagement.
• Needs Assessment: Identify and understand clients' needs and objectives to provide tailored solutions.

• Service Delivery

• Account Management: Manage a portfolio of clients, ensuring they receive exceptional service and support.
• Problem Resolution: Address client concerns and resolve issues in a timely manner to enhance satisfaction.

• Sales and Business Development

• Opportunity Identification: Identify opportunities for upselling or cross-selling products and services to existing clients.
• Sales Support: Assist in the preparation of proposals and presentations for new business opportunities.

• Reporting and Analysis

• Performance Monitoring: Track client engagement metrics and report on account performance to management.
• Feedback Collection: Gather and analyze client feedback to inform service improvements and strategic decisions.

• Collaboration

• Cross-Functional Coordination: Collaborate with internal teams (e.g., sales, marketing, and product development) to ensure client needs are met.
• Training and Support: Provide training and support to clients on products and services as needed.

Desired candidate profile

Exceptional negotiation and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Sales profile that requires confidence, persistence, personality, and verbal/ written skills
Basic knowledge of products, service policies, and processes of Retail Banking
Graduate in any discipline with 1-2 years of banking sales experience (Tele Sales experience Mandatory)
Fluent in English and Arabic
Interpersonal Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients.
Active Listening: Strong listening skills to understand client concerns and provide appropriate solutions.
Relationship Management
Client Engagement: Ability to engage and nurture client relationships to foster loyalty and retention.
Problem Solving: Proficient in addressing client issues and resolving them in a timely and effective manner.
Analytical Skills
Data Interpretation: Ability to analyze client data and feedback to identify trends and improve service offerings.
Reporting: Experience in preparing reports and presentations for management on client satisfaction and engagement metrics.
Organizational Skills
Time Management: Strong ability to manage multiple client accounts and prioritize tasks effectively.
Detail Orientation: High level of accuracy in maintaining client records and documentation.
Personal Attributes
Proactive Approach: Self-motivated and proactive in identifying opportunities for improving client satisfaction.
Team Player: Collaborative mindset, able to work effectively with internal teams to meet client needs.
Additional Considerations
Customer Focus: A strong commitment to delivering exceptional customer service and enhancing the client experience.
Adaptability: Flexibility to adapt to changing client needs and market conditions.