IT Support Engineer L2
IT Support Engineer L2
Posted on :
26-10-2024
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1 Vacancy
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Job Description
Job Description:
We are looking for a skilled IT Field Engineer L2 to join our team in Sofia Bulgaria. This role requires a proactive and detailoriented professional who can deliver highquality technical support services both onsite and deskside. If you have a strong IT background and are passionate about resolving complex technical issues we d like to hear from you!
Key Responsibilities:
- Provide comprehensive onsite and deskside support services to endusers ensuring timely resolution of incidents and requests within defined SLAs.
- Build configure and troubleshoot PCs laptops and hardware components using the "Gold" image configuration.
- Maintain uptodate status of tickets on a daily basis keeping track of progress and documenting solutions.
- Offer technical support for meeting room environments and video conferencing systems.
- Support peripheral devices such as printers scanners and other office equipment.
- Assist in configuring and troubleshooting mobile devices including iPads iPhones and Android devices.
- Perform enduser data backup and restoration as needed during service incidents.
- Provide smart hands support for data center equipment including assisting with hardware replacements and troubleshooting data center devices as directed by Customer Tech Support.
- Handle daily tape changes in support of local Backup Routine at designated sites.
- Manage import/export of tapes to the tape libraries as advised by Customer Tech Support.
Requirements:
- Proven experience in IT support or field engineering preferably in a Level 2 role.
- Strong knowledge of Windows operating systems hardware configurations and networking fundamentals.
- Experience with supporting mobile devices (iOS and Android) and peripheral devices.
- Familiarity with data center operations and basic hardware maintenance.
- Excellent troubleshooting and problemsolving skills.
- Strong verbal and written communication skills in English.
- Ability to work in a fastpaced environment and manage multiple tasks simultaneously.
- Professional certifications such as CompTIA A Microsoft Certified IT Professional (MCITP) or equivalent are an advantage.
What We Offer:
- Fulltime onsite position in Sofia Bulgaria.
- Opportunity to work in a dynamic and collaborative environment.
- Competitive salary and benefits package.
If you are ready to take on a challenging role where you can make a real impact apply now and join our growing team!
Install, configure, maintain desktop hardware and software, troubleshoot and resolve technical issues, ticketing system. Windows, macOS, operating systems.
Education
Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Employment Type
Full Time
Key Skills
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