Customer Support
Customer Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
PERFORMANCE OBJECTIVES:
Customer Assistance: Provide support via email chat and phone to answer questions about setting up accounts managing listings booking spaces and payments.
Issue Resolution: Quickly troubleshoot and resolve customer issues working with internal teams when necessary to ensure problems are handled efficiently.
User Guidance: Assist customers in navigating the platform creating listings and using features effectively.
Feedback Gathering: Record customer feedback and insights to help our product and support teams improve the platform and user experience.
Knowledge Base Contribution: Help develop and maintain FAQ content guides and support articles to empower customers with selfservice resources.
Quality Assurance: Maintain a consistent highquality customer experience by adhering to support guidelines and embodying a customerfirst approach.
Requirements
QUALIFICATIONS:
Experience: 13 years in a customer support role ideally in an online platform SaaS or ecommerce setting.
Skills: Excellent communication (written and verbal) problemsolving and active listening skills. Experience with support tools like sendesk or Intercom is a plus.
Remote Work Skills: Strong ability to work independently and manage tasks efficiently in a remote environment.
CustomerFirst Approach: Empathy and dedication to delivering positive customer interactions.
Benefits
Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more. Here are just some of our benefits:
- Work from Home Allowance
- HMO for you and a dependent from Day 1
- 20 Days Annual Leave AND 5 Days Sick Leave
- Government Benefits and 13th Month Pay
- Computer Equipment
- Opportunities for growth
- Competitive Salary
QUALIFICATIONS: Experience: 1-3 years in a customer support role, ideally in an online platform, SaaS, or e-commerce setting. Skills: Excellent communication (written and verbal), problem-solving, and active listening skills. Experience with support tools like sendesk or Intercom is a plus. Remote Work Skills: Strong ability to work independently and manage tasks efficiently in a remote environment. Customer-First Approach: Empathy and dedication to delivering positive customer interactions.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
