Customer Service Representative
Customer Service Representative
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Job Description
The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and skills required of associates so classified.
JOB SUMMARY:
This position will provide premiere customer service to USALCO external customers across the United States ensuring a positive consistent customer experience with every interaction.
- Order Management (PO Receipt and acknowledgement / Sales order entry into Ross / Revisions / Monitoring). Ensure orders are processed to meet customer requirements; partner with USALCO plants and Logistics to ensure ontime order fulfillment.
- Extensive external and internal customer contact through order handling problem solving and fielding general inquiries.
- Developed understanding of ordertocash cycle and revenue recognition requirements
- Maintain solid customer relationships by handling questions and concerned with speed accuracy and consistency
- Able to function in a team environment providing backup and assistance when needed without being asked
- This role can be located anywhere within the United States but may require working across different US time zones
Key Success Factors
- Ability to understand customer requirements
- Ability to interact with customers in a friendly and professional manner and to understand customer requirements
- Effective twoway communication with internal and external customers
- Proactive handling of customer orders and problem solving
- Ability to maintain positive attitude
- Tolerance for ambiguity
- Understanding of business success drivers
Attributes/Skills
- Selfstarter able to work independently in a team environment
- Developed business acumen
- Excellent interpersonal communication skills: ability to adapt to different communication styles
- Attention to detail
- Ability to multitask with minimal supervision
- Strong initiative and commitment
- Knowledge of MS Office
EDUCATION:
College degree strongly preferred but not required
EXPERIENCE:
Minimum of 5year prior experience within a Chemical manufacturing environment
Intermediate Proficiency in Microsoft Office suite
Preferred:
Continuous Improvement activities such as LEAN; 5S; Six Sigma; etc.
ERP experience such as Ross FRQ or SAP
ESSENTIAL FUNCTIONS:
Routinely sits 80 to 90% of shift
Be flexible with work hours to meet demands of operation
USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law. As a general policy USALCO does not offer employment visa sponsorships upon hire or in the future.
Remote Work :
No
Employment Type
Full Time
