Fintech Account Manager
Fintech Account Manager
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Job Description
Are you a proactive professional with a passion for client management and a knack for problemsolving We are seeking an Account Manager for our client a payment processing company with a focus on highrisk industries.
About Our Client:
Our client specializes in providing secure and efficient payment processing solutions for highrisk industries. Over the past 6 years they have maintained stability and growth with a dedicated team of professionals. They focus on solving problems rather than pointing out mistakes ensuring a positive and collaborative work environment. As an Account Manager you will play a crucial role in ensuring their clients and partners receive exceptional service and support.
Position: Account Manager in charge of both Clients and Partners
Key Responsibilities:
- Act as the primary point of contact for both clients and merchants maintaining strong relationships and ensuring smooth communication.
- Address client inquiries and resolve issues promptly to maintain high levels of client satisfaction.
- Oversee client interactions postsales manage contracts create and manage chats and handle the entire integration process.
- Proactively monitor client statuses and activities monitor conversion rates and turnovers.
- Maintain accurate records and ensure compliance with company policies.
- Identify opportunities for upselling and crossselling to existing clients notify merchants of updates and prepare pricing proposals.
- Take initiative in operational tasks analyze market trends and prepare recommendations to formulate winning proposals.
- Collaborate with internal teams to ensure efficient service delivery.
Ideal Candidate:
- 2 years in payment industry.
- Experience in client/partner management and operational support.
- Structured intelligent responsible proactive and capable of handling operational tasks.
- Strong communication skills analytical mindset and desire to continuously develop in Fintech.
- Strong written and verbal communication skills in English and Russian (we cooperate with Russianspeaking and Englishspeaking clients)
- Ability to work independently and as part of a team.
Location:
- Remote job
Ready to Join Us
If you are a proactive and analytical individual with a passion for client management and a background in the payment industry we would love to hear from you. Apply now to become a part of the dynamic team!
Employment Type
Full Time
