Fintech Support Specialist
Fintech Support Specialist
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Job Description
Are you a techsavvy professional with a passion for customer service and a knack for problemsolving We are seeking a Support Specialist for our client a payment processing company focusing on highrisk industries.
About Our Client:
Our client specializes in providing payment processing and whitelabel gateway and wallet solutions. Over the past 6 years they have maintained stability and growth with a dedicated team of professionals. They focus on solving problems rather than pointing out mistakes ensuring a positive and collaborative work environment. As a Support Specialist you will play a crucial role in ensuring their clients receive exceptional service and support.
Position: Fintech Support Specialist
Key Responsibilities:
- Review and manage support tickets performing manual checks on transaction statuses.
- Resolve issues efficiently and escalate complex cases when necessary.
- Manage Client notifications and ensure clients are informed about any updates or changes promptly.
- Maintain a high level of client satisfaction through effective communication and problemsolving.
- Participate in team meetings and contribute to continuous improvement initiatives.
Ideal Candidate:
Experience:
- 1 years in the fintech industry.
- Experience in handling a high volume of support tickets and customer inquiries.
Skills:
- Quick learner with the ability to adapt to new tools and technologies.
- Detailoriented with strong analytical and problemsolving skills.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication in English and Russian.
Personality:
- Passionate about customer service and dedicated to providing exceptional support.
- Responsible proactive and able to work independently and as part of a team.
- Strong interpersonal skills with the ability to build and maintain positive relationships with clients and colleagues.
Location:
- Remote work
Ready to Join Us
If you are a proactive and customerfocused individual with a background in fintech we would love to hear from you. Apply now to become a part of the dynamic team!
Employment Type
Full Time
