Customer Support Agent with Finnish
Customer Support Agent with Finnish
Posted on :
12-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga Latvia.
Work Model: Onsite
Location: Riga Latvia
Employment Type: Fulltime
Duties and Responsibilities
- Handle incoming message requests from customers of a payment platform over phone chat and email and provide resolution to end users.
- Record case resolutions in the contact center tool based on client communication.
- Ensure that cases are resolved within the case life cycle.
- Escalate priority issues per client specifications to the immediate lead if applicable.
- Work independently and within a team to meet objectives.
- Communicate well with internal and external contacts.
- Provide exemplary customer experience.
- Meet quality standards on all handled contacts.
- Follow the schedule of work days and hours be ready to start working on time.
- Handle contacts while maintaining the targets defined for the project: response time handle time and resolution rate aligned with project KRAs.
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs.
- Attend trainings and keep updated on processes and tools.
Requirements
- Proficient in Finnish (C1) and fluent in English (B1) language both verbal and written.
- Previous experience in an outsourced customer service environment is nice to have.
- Willingness to relocate to Riga or already residing there.
- EU citizenship or valid work permit for Latvia.
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy.
- Optimistic friendly positive and selfmotivated personality.
- Ability to work in a team and focus on problem solving.
- Serviceoriented profile with a focus on resolving issues efficiently.
- Ability to work shift hours/parttime (to the extent legally possible) adapting quickly to changes in prioritization.
- No remarks in a background check (e.g. no criminal record) and willingness to participate in such a background check during the recruitment process.
Offer
- Paid startup training and professional development sessions.
- Shifts within the line operating hours 9 AM 6 PM Monday to Friday.
- Relocation support provided.
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
- Teambuilding activities to foster collaboration and fun.
If youre looking to join a thriving team and kickstart your career in customer support this is the opportunity for you! Apply today!
#CustomerSupport #FinnishJobs #BPOCareers #RigaJobs #CustomerService #HiringNow #Relocation #TechSupport #TeamWork
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
