Fintech Customer Advisor
Fintech Customer Advisor
Posted on :
24-10-2024
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Job Description
Location: Porto Portugal (Onsite)
Languages: German (C2 proficiency) English (B2 proficiency)
Schedule: Monday Friday 8:00 AM to 5:00 PM; Rotative late shifts: 7:00 AM to 10:00 PM
Type of Contract: Permanent
Salary Package:
- Base Salary: 950 EUR per 14 months (13300 EUR per year)
- Language Bonus: 450 EUR per 12 months (5400 EUR per year)
- Meal Allowance (net): 167.86 EUR per month (2014.32 EUR per year)
- Total Annual Income: 20714.32 EUR
- Performance Bonus: Up to 200 EUR per 12 months (2400 EUR per year)
Profile Nice to Have:
- Customer Service profile experience (preferable)
- Very dynamic and proactive
Tasks:
- Serve as the primary point of contact for the banks clients handling inquiries via inbound channels such as chat and email.
- Assist clients with navigation on the online banking portal.
- Provide excellent responsive customer service continuously seeking opportunities to enhance customer experience.
- Supply information on product conditions marketing campaigns branch organization and services.
- Schedule client appointments.
- Process final inquiries including sending forms ordering duplicates income statements and handling PIN/TAN orders for online banking.
- Implement card blocking procedures when necessary.
- Mediate and escalate cases to appropriate departments like branches hotlines security centers quality management Wealth Management or other affiliates of the bank.
Application Deadline: November 22nd
Remote Work :
No
Employment Type
Full Time
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