Technical Operation Engineer
Technical Operation Engineer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Our client is a data driven marketing company focused on customer acquisition retention and growth. We are looking for a Technical Operations Engineer to join our Programmatic Platform as a Service team. You will provide platform support to both internal and external clients manage escalation paths between various crossfunctional teams and participate in program management roles as both a lead and contributor. This role interacts closely with the Programmatic Product and Engineering teams.
What You ll Do:
Provide technical support of the Zeta DSP programmatic campaign performance and thirdparty programmatic platforms
Review and triage support cases escalating to Product / Engineering when needed
Keep clients informed of status until resolution using nontechnical customerfriendly language
Utilize tools such as Google Chrome Developer Tools and Postman during investigation of support cases
Author and execute SQL queries often involving joins across multiple tables to pull data for indepth support case troubleshooting
Manage collaboration and build process between crossfunctional teams to ensure efficient issue resolution and notification
Draft and maintain product and troubleshooting documentation
Participate in team owned programs such as: Platform Administration Vendor Certification ThirdParty Ad Tag Handling and more
Requirements
2 years in a support role
Bachelor s Degree in Computer Science Mathematics Statistics or related field OR equivalent experience
Deep understanding of Ad Tech industry and how DemandSide Platforms (DSPs) Ad Servers Attribution Platforms etc. work in conjunction
Experience using DSPs including (but not limited to): Google Campaign Manager 360 The Trade Desk and Xandr Invest. Zeta DSP a plus
Experience using tag management platforms including (but not limited to): Google Tag Manager Tealium Adobe Launch
Some experience with HTML JavaScript and CSS
Intermediate SQL acumen (MySQL Vertica HIVE)
Intermediate to advanced data analysis skills you can distinguish between bad data and good data
Excellent verbal and written communication skills you can translate technical concepts into layman terms
Ability to thrive in a fastpaced and dynamic environment
Benefits
Work remotely from Home
Full Time Employment with competitive salary and benefits
Medical dental and vision insurance coverage
2+ years in a support role Bachelor s Degree in Computer Science, Mathematics, Statistics or related field OR equivalent experience Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction Experience using DSPs including (but not limited to): Google Campaign Manager 360, The Trade Desk, and Xandr Invest. Zeta DSP a plus Experience using tag management platforms including (but not limited to): Google Tag Manager, Tealium, Adobe Launch Some experience with HTML, JavaScript, and CSS Intermediate SQL acumen (MySQL, Vertica, HIVE) Intermediate to advanced data analysis skills you can distinguish between bad data and good data Excellent verbal and written communication skills you can translate technical concepts into layman terms Ability to thrive in a fast-paced and dynamic environment
Employment Type
Full Time
