Customer Service Manager Remote
Customer Service Manager Remote
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Job Description
Job brief
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner to increase customer satisfaction loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements
- Proven working experience as a Customer Service Manager Retail Manager or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software databases and tools
- Awareness of the industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong clientfacing and communication skills
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Skills
retail manager, assistant manager, customer satisfaction, customer service skill, Business Administration, multi tasking, client communications, trouble shooting, technical knowledge and background
Employment Type
Full Time
