Senior TM Biz Service

As a Senior Transformation Manager you will be responsible for strategizing the digital roadmap for Scooter Biz Vehicle Service and Customer Support verticals by working with the Business Owners of Scooter business (Marketing Network Development and Sales) Service & Support.
You will be responsible to provide guidance and support to the Transformation Managers and Transformation Leads of your respective P&L and decide on final prioritization of the stakeholder requirements working closely with your respective BO s.
You will also champion the cause of your stakeholder and convey business criticality with the information systems group. Ensuring the requirements are well understood.

Technology Evangelist: You will also be the evangelist for creating a healthy product backlog and adoption of tools and digitisation efforts by identifying opportunities where use of technology can make org more efficient
Develop understanding of how most of the tools used by the stakeholders work
Help build technology roadmap for scale efficiency automation and quality improvement.
Own the design & documentation of the Dealer Management System and ERP solutions for Scooter domain
Ensure stable & scalable integration with other applications under DMS/SAP ecosystems
Guide the development team to implement the solution as per the product development standards to meet business requirements
Participate in resolving bugs/issues pertaining to design development or integration to support business continuity
Drive the Industry Best Practices and new product features to leverage the DMS / SAP capabilities for better business processes




Process champion: You will also act as the process champion develop lean processes to meet their business objectives
Manage conflict on solutioning timeline prioritization


WHAT KIND OF EXPERIENCE & SKILLS DO I NEED FOR THIS ROLE
Identify and drive digitalization opportunities for end to end value chain of scooter business.
Act as an automotive domain consultant with knowledge of best practices across Network Development Sales Service Spares and Customer Support.
Expertise in Process and System implementation of Dealer Management System and its associated ERP/SAP integration and backend systems
Exposure to Gen AI Robotic Process Automation and other digital transformation levers to improve Awareness and Consideration Sales Conversions Revenue generation Customer experience etc.
Working knowledge of tools like ERP PLM CRM DMS IT system
Strong quantitative analytical skills
Understanding of Agile framework in Software development


Here s what we re looking for:
Superior Interpersonal storytelling & Negotiation skills
Self Driven and team player
Team Management
Conflict Management

Remote Work :

No