French Customer Service Voice Resources
French Customer Service Voice Resources
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1 - 4 years
Not Disclosed
Salary Not Disclosed
Indian
N/A
16 Vacancies
Job Description
Greetings from NTT DATA Services,
NTT DATA Services is currently seeking "French Customer Service Voice" to join our team in "Noida/Gurgaon"
Job Location: Noida/Gurgaon
Experience Required : 1 to 5 Years (Mandate Experience is required in providing French International Customer Service for Voice Process)
French Language Certified- B1/B2
Salary As per Company standard
Work from Office
Roles and Responsibilities:
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
- Remain current on program and product information by being committed to continuous learning.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Minimum Education and other requirements:
- Should be a Graduate.
- Fluency in French Language with ability to speak fluently in French counterparts. B1or B2 level certification is preferred.
- Strong and developed oral and written communication skills, including typing, spelling, and grammar.
- Expertise in customer handling.
- Expertise in providing Customer Service in French.
- Ability to work all required shifts.
Employment Type
Full-time
Company Industry
Department / Functional Area
Medical Practice / Clinical Services / Emergency Medical Services / Healthcare Support / Clinical Research
