Configuration Management Process Lead
Configuration Management Process Lead
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Job Description
Position: Lead Process Engineer
Location: Baltimore MD #REMOTE
Contract to Hire
Job Description:
- The Configuration Management Process Lead is responsible for the overall quality and governance of the configuration management process within the organization.
- This role will provide the IT organization with oversight and guidance support of the associated end to end CMDB processes.
- This will be accomplished by working with the IT leadership and relevatnt stakeholders to implement and manage best practices process standards and policy.
- The Configuration Management Process Lead has an advanced understanding of Configuration Management Processes as well as the methodologies and techniques needed to guide an organization to the successful attainment of key KPIs and overarching goals of IT Operations.
- The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM) Discovery CMDB structure MID servers and the ServiceNow platform.
Top 5 Required Skills:
- ITIL and ITSM Processes
- Attention to Detail Analytical Skills
- Communication and Collaboration
- Problem Solving and Troubleshooting
- ServiceNow CMDB Discovery CSDM Platform knowledge (foundational)
Minimum Work Experience:
- 6 years combined experience in Configuration Management in an IT operations managed services or service delivery environment.
- Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes.
- Develop the organizations expertise in the Configuration Management processes and methods.
- Plan manage and coordinate the full lifecycle in a high interoperability IT environment.
- Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.
Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics policy process standards and best practices related to Configuration Management.
Communication: Develops partnerships with the consumers of the data analytics to understand business needs. Trains on provided reports and dashboards policy process standards and best practices.
Education & Certifications Required for this Position:
- Bachelors degree in computer science Data Analytics Business Management Accounting Finance Process Improvement or similar field of study or equivalent job experience.
- Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred or equivalent experience.
- Preferred: Certified System Administrator (CSA)
- Preferred: Certified Implementation Specialist (CIS) Discovery
Thanks & Regards
LAXMAN
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified
WOSB SBA 8(A) MDOT MBE & NMSDC MBE
Contract Vehicles: 8(a) STARS III & Schedule 70
Tel: (240)Email:
Employment Type
Full Time
