TSM Claims Specialist

The TSM Claims Specialist supports the overall operations of the transportation services. Responsibilities include but are not limited to supporting internal customers with transportation inquiries including freight quoting and processing managing and analysing of freight claims. This position works closely with carriers and other internal departments to analyse and identify claim trends and implement solutions to mitigate carrier claims.

Key Areas of Responsibility

• Provide support with respect to internal and external transportation inquiries.

• Partner and communicate with carriers and stakeholders on obtaining information for freight claim processing and claim status updates.

• Prepare and submit supporting documentation and evidence to insurance company for reimbursement.

• Respond to internal and external inquiries regarding outbound freight.

• Monitor and maintain carrier performance reporting based on key performance indicators (KPI).

• Communicate production related issues to internal stakeholders including but not limited to IT Customer Relations ICAN and Logistics Compliance team.

• Ensure thorough communication regarding high value high risk and priority shipments to all core carriers to minimize risk to CDW.

• Process tasks from SPS (Sales Productivity Suite) and enter freight claims daily.

• Update claims report on a weekly basis by investigating and working with carriers for status update.

• Analyse historical claims data to identify trends.

• Identify and implement preventative measures to minimize claims.

• Provide support for inbound related activities including tracking shipments.

• Communicate to Sales VPs Directors and Account Managers on various TSM freight initiatives.

• Participate in sales focus groups and presentations.

• Conduct regular monthly cadence meetings with all carriers discuss overall performance identify areas of opportunity and execute on action items.

• Review and calculate Sales Gross Profit reversals.

• Take lead on investigating and evaluate various AS400 production issues and problem solve with IT when needed.

• 
  Education and/or Experience Qualifications
  High School Diploma or Equivalent
  3 years experience in Logistics Transportation Distribution or Customer Service Experience
  

Required Qualifications
Basic Financial Acumen
Ability to effectively interact with peers internal and external Stakeholders and Management.
Proficient in Microsoft Office applications with strong knowledge of Excel (formulas graphs and tables).
Strong verbal and written communication skills with the ability to communicate with a wide audience of key stakeholders.
Critical attention to detail and solid creative problemsolving skills.
History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
Detail oriented and well organized with demonstrated ability to do indepth research.
Ability to multitask and work with a sense of urgency.
Demonstrate competitive spirit be customer oriented with the passion to be the best.

Preferred Qualifications
Associate Degree
Experience with software database programs (SQL Pyramid Power BI or Cube

High school diploma or equivalent.

Bachelors Degree preferred.

2 years customer service experience.

Skills and Competencies

• Proficient in Microsoft Office applications.

• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.

• Excellent organizational and creative problemsolving skills.

• Demonstrated resourcefulness with critical attention to detail.

• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.

• Demonstrated ability to quickly learn new systems and processes and put them into practical use.

• Excellent typing and data entry skills.

Major Job Duties and Responsibilities

• Research and/or tracking of an order;

• Contacting vendors for pricing order status tracking etc;

• Expediting a pick on an order or any other distribution request;

• Expediting of drop ship orders as needed freight quotes for dropshipments parcel and heavy weight shipments;

• Estimated delivery dates or lead times on products;

• Updates and status of repair orders.

• Building solid relationships with other internal departments and vendors.

• Evaluation of current processes for improvement and work on recommendations with management.

• Working as a team to manage daily workflow.

• Handling escalated customer issues when necessary.

• Answering emails and incoming calls from internal customers as needed.