drjobs Front Office Manager العربية

Front Office Manager

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1 Vacancy
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Job Location drjobs

Sharm El Sheikh - Egypt

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

A Front Office Manager plays key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff overseeing guest services and ensuring a positive experience for all visitors and clients.

The Front Office Manager responsible for: 

  • Led the Front Office Team
  • Perform all task related to Front Office work
  • Train the Front Office staff
  • Manage and supervise the team to achieve guest experience and brand KPIs
  • Develop and maintain the workflow of the Front Office
  • Responsible for the quality of customer service
  • Ensuring a highlevel guest satisfaction and guest experience
  • Build strong relationships and liaise with all other departments
  • Administrative duties (reports accounts data accuracy and legality of invoices)
  • Supervising and coordinating the front desk staff
  • Ensuring efficient and friendly guest service
  • Managing reservations and room assignments
  • Handling guest inquiries and complaints
  • Overseeing the maintenance of guest records and accounts
  • Developing and implementing front office policies and procedures
  • Conducting and implementing front office policies and procedures
  • collaborating with other departments to ensure overall customer satisfaction
  • Preparing reguler reports and budgets
  • Ensuring compliance with company standards and regulations

 


Qualifications :

  • Bachelors degree in business administration or related field
  • Similar experience an international chain hotel
  • Proven experience in a managerial role
  • Excellent communication and interpersonal skills
  • Proficiency in OPERA and Microsoft Office
  • Strong leadership and organizational abilities
  • Ability to handle multiple tasks and prioritize effectively
  • Fluency in English
  • High degree computer skills 
  • Professional attitude display towards guests and colleagues 


Remote Work :

No


Employment Type :

Contract

Employment Type

Contract

Company Industry

About Company

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