Executive - Content Community Manager

• Conduct daily checks and swipes across social channels to monitor the online conversation around the brand
• Customise responses to accommodate to each complaint, user and social channel
• Collaborate with the wider content team consisting of the content team and the client’s internal team
• Collaborate across the multifunctional team and the client to stau uodated on all new initiatives and communicate the right information
• Strong attention to detail
Business Acumen & Operational Efficiency
• Liaise with the brand representative to create FAQs responses
Innovative & Analytical Mindset
• Create reports and content analysis based on engagement data using listening dashboards
• Create crisis report social listening dashboards to monitor and report during crisis