CXUX Data Analyst Customer Insights Visualization Specialist
CXUX Data Analyst Customer Insights Visualization Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who we are
Artmac Soft is a technology consulting and serviceoriented IT company dedicated to providing innovative technology solutions and services to the Customers
Job Description:
Job Title : CX/UX Data Analyst Customer Insights & Visualization Specialist
Job Type : FullTime
Experience : 710 Years
Location : Onsite
Overall Purpose: We are seeking a selfmotivated and curious Data Analyst passionate about people culture technology and innovation. Your role will be to enhance customer experiences by gathering analyzing and interpreting diverse data sets to identify causal relationships and customer pain points. You will provide valuable insights to our Digital UX and CX teams and help develop compelling data narratives through reports charts and visual aids.
Key Responsibilities:
- Utilize data analytics tools like Adobe Analytics and other industrystandard platforms to understand data collection methods and optimize data usage for team objectives.
- Monitor and analyze product performance metrics to maintain an uptodate view of customer experience (CX) and identify friction points.
- Leverage metrics to assess CX health identify areas for improvement and implement datadriven insights for the CX team and business stakeholders.
- Use data visualization tools such as Tableau Power BI or Quantum Metrics to track measure and report on progress toward CX key performance indicators (KPIs).
- Analyze Voice of the Customer (VOC) metrics using customer engagement tools like Verint and Qualtrics.
- Collaborate with CX researchers designers content writers and strategists to ensure data aligns with team objectives and contributes to a cohesive narrative.
- Manage multiple projects simultaneously while adhering to tight deadlines.
- Understand business objectives and balance them with customercentric needs.
- Interpret complex data sets and communicate insights in an accessible manner for nondata experts.
Required Qualifications:
- Preferred bachelors degree or equivalent in data analytics statistics or economics.
- 2 years of experience in data analysis or a related field focusing on business information technology and data mining.
- Strong analytical skills to identify consumer pain points from data.
- Proficiency in industrystandard analytics and data visualization tools.
- Excellent communication project management and organizational skills with the ability to convey compelling data stories and trends to stakeholders.
- Empathetic and enthusiastic about data analysis with a collaborative spirit to understand consumer needs and create impactful narratives.
Employment Type
Full Time
