Front Desk Agent
Front Desk Agent
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Front Desk Agent
First impressions are everything! As a Front Desk Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Consistently offer professional friendly and engaging service
- Handle all Guest requests promptly and efficiently
- Follow Front Office policies procedures and service standards
- Welcome checkin and checkout guests
- Greet checkin respond to requests and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
- Assist guests regarding hotel facilities in an informative and helpful manner
- Efficiently handle all guest queries and requests
- Promptly and pleasantly handle phone calls and guest messages
- Ensure that the guest services Desk is appropriately supplied and stocked at all times
- Follow all safety and sanitation policies
- Adhere to the hotels vehicle handling and safety policies while driving hotel and guest vehicles
- Have full knowledge of the hotels emergency procedures
- Maintain a safe working environment
- Assist Front Office with administrative duties as required
- Participate in meetings
- Other duties as assigned
Qualifications :
Your experience and skills include:
- Fluency in English (additional languages are an asset)
- Ability to multitask in a dynamic environment while maintaining composure
- Excellent written and verbal communication skills with a knack for building rapport with guests
- Strong organisational and leadership abilities
- Proficiency in Microsoft Windows programs
- Previous work experience in hospitality or customer service
- Ability to create unforgettable impressions by surpassing guest expectations
- Proficiency in cash handling
- Capacity to address guest requests and resolve issues sensitively and professionally
- Demonstrated ability to make independent decisions solve problems and manage events autonomously
- Team player mentality with a willingness to continuously develop and learn
- Precision in work and keen attention to detail
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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