Guest Services Jobs in Nairobi

Welcome and assist Guests according to Accor Standards.Receive each guest call in a professional and friendly manner.Maintain effective communication with all related department to ensure smooth service delivery.Handle every query in a polite and courteous manner and exceed guest expe More...

PurposeUnder the guidance of the Head of Marketing for East Africa manage clients dollars (Cash and VIK) directly impacting Visa net revenue and influencing the volume of business with a client with sharp focus on driving NR and MarginsThis role is also accountable for the execution o More...

Job Overview:We are seeking a proactive and enthusiastic Assistant Host Manager to support the Host Manager in delivering exceptional guest experiences and maintaining the operations of our highend luxury boutique guest house. The Assistant Host Manager will play a key role in ensurin More...

THE ORGANIZATION The Alliance of Bioversity International () and the International Center for Tropical Agriculture (CIAT) () delivers researchbased solutions that harness agricultural biodiversity and sustainably transform food systems to improve people s lives. Alliance solutions More...

1. Strategic Support and AlignmentConduct regular assessments of country office operations to ensure alignment with organizational mission strategic objectives and regional priorities.Review the strategic impact of country office activities and initiatives providing insights and More...

Reservation Management: Receive and process hotel reservations via phone email or online platforms. Ensure accuracy in guest information stay details and special requests. Utilize the hotels reservation system to manage bookings efficiently.Customer Service: Provide personalized assis More...

Job Summary:We are seeking to hire a highly experienced and handson Operations Manager from a leading hotel to oversee the daily operations of our hospitality establishment including restaurants bars pool gym and accommodation services. The ideal candidate should demonstrate strong le More...

To oversee the Front Office operations including the Reception Guest Relations Drivers and Valet Parking and to personally supervise the above in the involved supervisors absence ensuring that the hotel standards and procedures are fully known and followed.To ensure appropriate s More...

To oversee every stage of any kind of banquet gathering Organize things every single day. A banquet supervisor should supervise the banquet and make sure that the banquet personnel comply with all departmental policies and service standards. Throughout the banquet function serve as th More...

Greet guests upon arrival and departure with a warm and friendly demeanour. Assist with loading and unloading luggage from vehicles.Safely park and retrieve guest vehicles ensuring that all vehicles are handled with care and stored securely.Transport luggage to and from guest rooms pr More...

Supervise and train staff in daytoday laundry operations and prioritizing of daily tasksEnsure guest laundry dry cleaning and pressing is completed according to set standardsEnsure all guest requests are promptly and professionally metRecords guest and staff laundry lists accuratelyFu More...

Reservations AgentYou are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What is in it for you:Employee benefit card offering discounted rates in Accor wor More...

Assist in overseeing the daily operations of the food and beverage outlets ensuring high standards of service and quality.Monitor inventory levels and order supplies as needed to maintain optimal stock levels.Ensure compliance with health and safety regulations and hotel policies.Assi More...

Reporting to the Cluster Executive Chef or his designate responsibilities and essential job functions include but are not limited to the following:Consistently offer professional friendly and proactive guest service while supporting fellow ColleaguesEnsure the consistency in the prepa More...

Job OverviewWe are seeking to hire a highly skilled and creative Barista & Mixologist with experience in highend restaurants and luxury hotels. The ideal candidate will be responsible for crafting exceptional coffeecocktails and signature drinks ensuring an elevated guest experien More...

We are seeking a professional and customerfocused Night Manager to join our team. As the Night Manager you will be responsible for overseeing all hotel operations during the night shift ensuring exceptional guest experiences and maintaining the safety and security of our property.Lead More...

Director of OperationsYour leadership as Director of Operations will inspire your team to be brand ambassadors provide leadership and strategic planning to all departments in support of our service culture maximize operations and guest satisfaction. You will lead the Operations team t More...

Junior Sous ChefWhat is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow within your property and across the worl More...

Reports To: FinanceGeneral Purpose: Audit balance and report on the various areas of the hotel (e.g. food and beverage outlets rooms/front desk gift shop etc.) to provide accurate timely information and to ensure company and Hotel policies and procedures are followed and to preve More...

Read daily events to acknowledge any VIPs arrivals.Must know all menu items their garnishes contents and preparation methods and be able to relay that information to guests in a polite and concise way if askedPresent childrens menus when appropriate and describe specials and alternati More...