ServiceNow
ServiceNow
Posted on :
17-10-2024
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Job Description
Job Description :
SME in ServiceNow administration configuration operations and system applications.
Working knowledge of Cisco Network architecture and Windows and Linux operating system administration.
Lead the effort to complete the population of the CMDB with Customers IT CIs and assets so that the Customer CMDB is complete (and then maintained for additions etc.)
Produce and develop reports for reporting IT inventory items from the CMDB for audits and management.
Evaluate enhance and maintain existing configurations of the ServiceNow CMDB and ServiceNow Discovery applications including workflows as well as current connections between ServiceNow and other systems.
Evaluate existing user roles and access and make recommendations on any changes to improve.
Create maintain and enhance team Dashboards and reporting including scheduled and custom reports especially for CMDB and System Inventory.
Create maintain and enhance future connections between ServiceNow CM managed applications and other systems.
Maintain CM specific Forms Reports Views Workflows Groups and Roles.
May assist with implementation of other ServiceNow applications and provide technical insight into design and support while aligning to service management best practices.
Provide administration design and process documentation and technical support of the CM managed ServiceNow applications.
Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow.
Document and communicate ServiceNow processes operations and capability information.
Employment Type
Full Time
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