ServiceNow Customer Administrator
ServiceNow Customer Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
- The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations.
- Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus.
- The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations.
- This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities
- Personalize and create forms and fields
- Create new applications modules and tables
- Activate a plugin
- Build reports gauges and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests and items with variables
- Create monitor modify and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between your instances
- Search populate and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third party software integrations
- Answering how to technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the ServiceNow system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with:
- Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)
- Web applications networks protocols and email (SMTP POP3)
- Basic understanding of ITIL v3 methodologies
- Understanding of enterprise IT architecture
- Working knowledge of relational databases
- Experience with database manipulation via a programming language
Experience in these areas is a plus:
- LDAP directories such as: Active Directory eDirectory OpenLDAP.
- Single Signon using: Digested Token SAML 1.1 SAML 2.0.
- Web Services integrations.
Employment Type
Full Time
