ServiceNow Customer Administrator

Job:NCDOT ServiceNow Customer Administrator (754784)

Location : REMOTE

There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.

Candidate must have past work experience with ServiceNow in the areas of help desk IT service management asset management network and systems management. Do you accept this requirement

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.

***There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh.

The ideal candidate will have proven implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Past work experience with industry leading providers of help desk IT service management asset management network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration user administration security workflow date management and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities

Personalize and create forms and fields

Create new applications modules and tables

Activate a plugin

Build reports gauges and homepages

Set up Service Level Agreements (SLAs) and monitor SLA workflows

Create and track Service Catalog requests and items with variables

Create monitor modify and publish Service Catalog workflows with approvals

Follow the notification process back to the Business Rule

Import data into the instance

Create and use update sets to facilitate moving customizations between your instances

Search populate and customize the Knowledge Base

Create an Access Control Rule (ACL)

Create global controls for attachments and cookies

Custom scripting

Build third party software integrations

Answering how to technical and application configuration questions

Aiding in translating business requirements into technical requirements

Facilitating roll out of new applications and modules

Manage the ServiceNow system upgrades that occur three times per year

Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with:

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Web applications networks protocols and email (SMTP POP3)

Basic understanding of ITIL v3 methodologies

Understanding of enterprise IT architecture

Working knowledge of relational databases

Experience with database manipulation via a programming language

Experience in these areas is a plus:

LDAP directories such as: Active Directory eDirectory OpenLDAP.

Single Signon using: Digested Token SAML 1.1 SAML 2.0.

Web Services integrations.

Proven ServiceNow implementation experience

Required

2

Years

Web applications networks protocols and email (SMTP POP3)

Required

2

Years

Basic understanding of ITIL v3 methodologies

Required

2

Years

Understanding of enterprise IT architecture

Required

2

Years

Working knowledge of relational databases

Required

2

Years

Experience with database manipulation via a programming language

Required

2

Years

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Required

2

Years

Impeccable timemanagement and record keeping

Required

5

Years

The ability to take complex enduser requirements to code

Required

5

Years

A positive cando attitude & willingness to learn

Required

5

Years

A strong personal commitment to quality service

Required

5

Years

The ability to work independently and with a team

Required

5

Years

LDAP directories such as: Active Directory eDirectory OpenLDAP.

Highly desired

2

Years

Single Signon using: Digested Token SAML 1.1 SAML 2.0.

Highly desired

2

Years

Web Services integrations

Highly desired

2

Years

Excellent communication