Front Office Executive
Front Office Executive
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
We are seeking a dynamic and customerfocused Front Office Executive to join our team. As the first point of contact for our guests the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.
Key Responsibilities:
- Guest Relations: Greet guests warmly upon arrival assist with checkin/checkout procedures and provide personalized assistance throughout their stay to ensure a memorable experience.
- Reservation Management: Handle guest inquiries and reservations efficiently ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area including answering phone calls responding to emails and handling guest requests promptly and professionally.
- Payment Processing: Process guest payments handle cash transactions and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences availability and special requests.
- Information Dissemination: Provide guests with information about hotel facilities services and local attractions assisting them in making the most of their stay.
- Problem Resolution: Address guest concerns and complaints promptly seeking solutions to ensure guest satisfaction and retention.
- Team Collaboration: Work closely with other departments including housekeeping and maintenance to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Duties: Perform general administrative tasks including filing data entry and maintaining guest records.
Qualifications :
Qualifications
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills both verbal and written with proficiency in English (additional languages are a plus).
- Excellent organizational and multitasking abilities with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure with a proactive approach to problemsolving.
- Flexibility to work various shifts including weekends and holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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