Duty Manager
Duty Manager
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Job Description
Duty Manager
To maintain the communication within different departments and ensure all departments deliver smooth operations to achieve guest satisfaction while keeping guest safety as priority at all time. During night shift is responsible to perform night audit and produce business reports as required.
Whats in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
Duty Manager responsibilities include overseeing daily operations ensuring employee productivity monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay uptodate with organizational changes issues and improvements.
- Handling guest complaints.
- Perform night audit during Night duty.
- Initiate communication with other departments to ensure smooth operations.
- Provide support to Front Office section.
Qualifications :
Your experience and skills include:
- Bachelor Degree in Tourism Study or similar degree.
- Minimum of 2 years of relevant experience in the same position in 5 star hotel.
- Strong working knowledge of Microsoft Offices and Internet browser.
- Advance level of Opera PMS is a benefit.
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment
- Selfmotivated and energetic.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
