Senior Quality Assurance Analyst
Senior Quality Assurance Analyst
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7-10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Evaluate and monitor IT service desk operations to ensure compliance with quality standards and ITIL best practices.
- Develop and implement quality assurance processes and procedures to enhance service delivery and efficiency.
- Conduct regular audits and assessments of service desk performance identifying areas for improvement and ensuring adherence to service level agreements.
- Collaborate with IT teams to address quality issues provide feedback and drive continuous improvement initiatives.
- Prepare and present reports on quality metrics performance analysis and service desk trends to support strategic decisionmaking.
Requirements
- Relevant National Diploma.
- ITIL certification.
- 5 years of experience as a Quality Assurance Analyst within an IT service desk environment.
Evaluate and monitor IT service desk operations to ensure compliance with quality standards and ITIL best practices. Develop and implement quality assurance processes and procedures to enhance service delivery and efficiency. Conduct regular audits and assessments of service desk performance, identifying areas for improvement and ensuring adherence to service level agreements.
Education
Relevant National Diploma. ITIL certification. 5 years of experience as a Quality Assurance Analyst within an IT service desk environment.
Employment Type
Full Time
